Frequently asked questions
Do I still need to sign up for the event?
Yes you do! For events that we're attending, our event kits are managed completely separately to the event. Please make sure you sign up with the event company as well as booking your kit with us!
What are your cancellation or refund policies?
If you need to pull out of your race, we completely understand! Unfortunately we know from first hand experience about injuries and plan changes. You can get a full refund up to 10 days out, less a 10% which covers the admin costs associated with managing each booking.
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How many people can fit into a gazebo?
We reckon 2 people and one support person is ideally the max you would want to fit into one basic kit if you're planning to go long and need space. BUT, if you're not looking for recliners for everyone and are OK to squeeze in, then you can probably make up to 4 people work!
How does the set up work?
We work alongside the race directors and will touch base with them prior to the event. As soon as their permits and plans allow we will be in there to set you up. We aim to set all kits up the day prior to the event, but we will keep you posted about the exact timing closer to your event. We may have up to 16 kits to set up, so as you can imagine it does take a bit of time!
General Hire Terms & Conditions
- Please take your rubbish away with you; when it comes time for us to pack up at the end of the hire period we need you to leave the gazebo as you found it; all your belongings and rubbish need to be removed so we can get in and get packed up! Any rubbish left behind will incur a $100 fee
- Locations of gazebos are generally at the Race Directors discretion; we will do our best, but it is not completely within our control
- If hire is needed longer than the initial period booked, an additional hire cost of $100 per 24 hour period will be changed
- Kits & Bits Events Ltd accept no responsibility for injury or near misses due to equipment mis-use
- If hiring equipment requiring the use of gas (cook tops or heater) the customer must follow instructions and take all required safety precautions
Lost or Damaged Gear
When you get your kit, please check over the gear and let us know if anything is broken or damaged. We check as we set up each kit, but always best to confirm.
If it's not returned in the condition we hired it out in, the items will need to be replaced or fixed, and the customer will be billed for repairs or replacement items.
Got a question that's not covered?
Reach out and let us know! We'd be happy to provide any additional information or answer any questions you have.