Frequently asked questions
Do I still need to sign up for the event?
Yes you do! For events that we're attending, our event kits are managed completely separately to the event. Please make sure you sign up with the event company as well as booking your kit with us!
What are your cancellation or refund policies?
If you need to pull out of your race, we completely understand! You can get a full refund up to 10 days out, less a $10 charge which helps us cover our fees associated with processing payments.
How many people can fit into a gazebo?
We reckon 2 people and one support person is ideally the max you would want to fit into one basic kit if you're planning to go long and need space. BUT, if you're not looking for recliners for everyone and are OK to squeeze in, then you can probably make up to 4 people work!
How does the set up work?
We work alongside the race directors and will touch base with them prior to the event. As soon as their permits and plans allow we will be in there to set you up. We aim to set all kits up the day prior to the event, but we will keep you posted about the exact timing closer to your event. We may have up to 16 kits to set up, so as you can imagine it does take a bit of time!
What about rubbish?
Please take your rubbish away with you; when it comes time for us to pack up at the end of the hire period we need you to leave the gazebo as you found it; all your belongings and rubbish need to be removed so we can get in and get packed up!
Got a question that's not covered?
Reach out and let us know! We'd be happy to provide any additional information or answer any questions you have.